Uniquely placed to help
We are in the unique position of being able to support many system technologies, even those originally supplied by other integrators. We can often offer support on equipment that has long been discontinued, even when the original supplier is unable to offer it.
Expert support, at every stage of your equipment lifespan
Every support contract customer benefits from ‘basic’ obsolescence management support. We advise on a quarterly basis on obsolescence of major system components (namely the flow computer and the Metering Supervisory Computer), with relevant information included in the quarterly report, along with predicted obsolescence and support expiry dates.
Customers taking up ‘enhanced’ obsolescence management support receive detailed reports on all current site equipment. They also receive migration paths for moving onto supported equipment, taking both budget constraints and impact to site operations into consideration. We can be as involved as you need us to be, moving from initial identification of an obsolescence issue to full mitigation of the issue.
For customers who cannot come out of obsolescence, we can offer short term, ‘best endeavours’, support for obsolete flow computer hardware using our stock of reconditioned equipment. We supply parts free of charge to clients with maintenance contracts, either when rectifying faulty equipment or to provide spare computers.
Up to now, we have successfully satisfied every customer’s request for the repair or replacement of legacy equipment. We encourage clients to release their redundant legacy spares to us, so a centralised hub of flow computing spares can be held to support the oil and gas community in the future.
For more information about legacy support, or to talk to us about handing over your legacy spares, contact us or click here to access the online maintenance database.